PRIVACY POLICY

This Privacy Policy outlines CERABED Essential LLP’s approach towards Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.

In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.

Throughout this document, “we”, “us”, “our”, “ours” refer to CERABED ESSENTIAL LLP. Wherever we have said ‘you’ or ‘your’, this means YOU

WHO WE ARE

CERABED ESSENTIAL LLP is a Limited Liability Partnershipcompany incorporated and registered under the provisions of the Partnership Act, 1932 and having its registered office at 177, Lake Town, Kolkata – 700 089. CERABED Essential LLP is engaged in the business of facilitating selling, marketing and retailing cosmetic and beauty products (“Business”) through the e-commerce websites and mobile applications (“App”) both developed and owned by CERABED Essential LLP and/or its parent company, and/or its affiliates (Website and App collectively referred to as “Platform”) or offline stores / events to conduct its Business.

ROLES WE PLAY

We play the role of a Data Controller when we collect and process Personal Data from you.

We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller

OUR COMMITMENT

We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations

PERSONAL INFORMATION GATHERED BY CERABED

The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you,convey any promotional offers, services or updates associated with CERABED, and generally maintain your accounts with us. We also use this information to customize your experience and improve CERABED.

 

 

 

 

INFORMATION YOU GIVE US:

We receive and store all information  provided by you while using CERABED, or provided to us in any other way. If you choose not to provide certain information, you might not be able to use CERABED. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you.

INFORMATION WE COLLECT ABOUT YOU:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.

INFORMATION FROM OTHER SOURCES:

We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

CATEGORIES OF PERSONAL DATA

Categories of Personal Data collected and processed by us are as follows;

Demographic & Identity data

• Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture
• Open data and public records such as information about YOU that is openly available on the internet
• Details such as Transaction amount, Bank Name, Card Type, Card number.

Online Identifiers and other Technical Data

• Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet
• Technical details such as device information, location and network carrier when you use our mobile applications
• Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages and calls
• Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.

 

 

 

CONSENT

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

PURPOSES OF GATHERING YOUR PERSONAL DATA

We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:

PURCHASE AND DELIVERY OF PRODUCTS AND SERVICES

We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

PROVIDE, TROUBLESHOOT, AND IMPROVE CERABED

We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the CERABED.

RECOMMENDATIONS AND PERSONALIZATION

We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with CERABED.

COMMUNICATE WITH YOU

We use your personal information to communicate with you in relation to CERABED via different channels (e.g., by phone, e-mail, chat).

ADVERTISING

We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.

LAWFUL BASES OF PROCESSING YOUR PERSONAL DATA

We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:

• You have explicitly agreed to us processing your Personal Data for a specific reason
• The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you
• The processing is necessary to be in compliance with our Legal Obligations
• The processing is necessary for the purposes of a legitimate interest (“Legitimate Interest”) pursued by us, such as
• to provide services to you,
• to evaluate, develop or improve our products and services

Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement; your request for withdrawal will be processed.

COOKIES

Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make Websites & Apps work, or work more efficiently, as well as to provide information to the owners of the website/ App.

We use cookies, permissions and other trackers in our website, web-based properties and mobile applications that are used to collect and process data about you so we can provide you a better online experience as well as improve our services

PERSONAL DATA DISCLOSURE

CERABED app contains third party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products & services on behalf of us.These third party sites have separate and independent privacy policies.

Reasons for disclosing your Personal Data to other parties:

We may disclose your Personal Data to others where it is lawful to do so including where we or they:

• need to provide you with products or services
• where you have initiated a payment
• have a legal obligation to do so, e.g. to assist with detecting and preventing fraud,
• have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
• have a legitimate business reason for doing so
• want to send you information and promotional material regarding our products and services,
• have asked you for your consent to share it, and you’ve agreed
• Improve your online experience for using our product.

To whom your Personal Data may be disclosed:

We may disclose your Personal Data for the above purposes to other parties including:

• Other group companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors and officers)
• Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities
• Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals
• Overseas regulators
• Anybody else that we’ve been instructed to share your Personal Data with by you

DATA SECURITY

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security.We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies.

RETENTION AND DISPOSAL OF DATA

We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Data for those purposes and will make sure that your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed.

LINKS TO OTHER WEBSITES

Our website may contain links to websites of other organisations. This privacy policy does not cover how that organisation processes Personal Data. We encourage you to read the privacy policies on the other websites you visit.

YOUR RIGHTS AS A CUSTOMER

We understand that when you interact with CERABED, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors among others.

GRIEVANCE OFFICER

IN ACCORDANCE WITH INFORMATION TECHNOLOGY ACT 2000 AND RULES MADE THERE UNDER, CONSUMER PROTECTION ACT 2019 AND RULES MADE THERE UNDER

We have appointed a Grievance Officer and all the queries with respect to the implementation and the extent of the Privacy Policy shall be directed to such person. In the event you have any grievance or queries regarding this privacy policy you may contact Mr. Aman Banka at grievanceoffice@CERABED.in

CONTACT US

For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at:support@CERABED.in

NOTIFICATION OF CHANGES

We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.

 

 

CANCELLATION AND RETURN POLICY

 

Cancellation Policy

Cancellation before shipment (Only valid on orders’ place & delivery in India):

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@CERABED.in or call us on +91 9831146350 (Monday to Saturday, 9AM to 9PM and Sunday, 10AM to 7PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 3-4 additional business days for the amount to reflect in your account.
• For cash on delivery transactions,we will initiate a bank transfer against the refund amount pertainingthe billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 3-4 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through CERABED coupons, which can be used during future purchases.

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel theorder.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

 

 

 

Returns, Replacements and Refunds

 

How do I return an item purchased on CERABED?

CERABED offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

• Step 1: Contact our Customer Support team via email (support@CERABED.in) within 5 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Which are the items that cannot be returned/exchanged?

 

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 5 business days of order delivery
• Free product provided by brand

Categories not eligible for Return:

• Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
• Personal care appliances cannot be returned due to hygiene issues

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

• Step 1: Contact our Customer Support team via email (support@CERABED.in) within 5 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through CERABED coupons, which can be used during future purchases.